Here are just some of our most frequently asked questions:

Packaging & Shipping Questions

Yes, there is an option to choose a preferred delivery date at the checkout.  We do require up to 2-3 working days from the date of ordering and whilst we cannot always 100% guarantee delivery on a specific date, we will always try our best.

Delivery is usually 2-3 business days from the date of order. We deliver Tues-Fri. You will receive an email from our courier on the morning of delivery with a one hour time slot. If this time is not suitable, you can use the link in the email to rearrange delivery or add any delivery instructions (leave with neighbour, in safe place etc).

We don't delivery Saturdays, Sundays or Mondays (or Tuesdays after a bank holiday)

We can deliver anywhere mainland UK and it usually takes 2-3 business days from the date of order. You can also select a preferred delivery date (Tues-Fri) if you require your delivery at a later date.

There is no minimum spend.  Our standard delivery is £3.99 on all orders under £30 but we offer FREE shipping for orders over £30

Our bakery/chocolaterie/HQ is just outside of the beautiful North Yorkshire village of Sutton-On-The-Forest (5 miles north of York). Here you can see where the magic happens, take part in a factory tour, book on a workshop, take part in a demonstration or just sit and relax with a coffee & cake while stocking up on all of our other delicious treats! We have inside & outside seating areas as well as a small play area for the little ones!

 We also deliver anywhere mainland UK.

Yes, there is an option to include a gift message at the checkout stage.

Yes - well, apart from the film wrapping on your cake - That is made from wood pulp and can go in with your home compost/brown wheelie bin.

We are very proud to say that ALL of our packaging is plastic free and can be recycled or put in your compost bin at home. You can find out more here.


Our cakes are best stored in a cool, dry place if you can resist eating them straight away!

All of our cakes are individually wrapped and have 10-14 days shelf life.  They also freeze great!

Best stored in a cool, dry place if you can resist eating them straight away!

Yes, we can personalise most of our larger cakes with our handmade chocolate lettering (up to 30 characters).

Yes, absolutely! 

You can set up and register your account online today, then just get in touch with us at for more info and we will switch your account to wholesale so that your wholesale discount is applied automatically. You can then place your order here on our website at a time that's right for you. We won't pester you with sales calls and we deliver any day (Tuesdays to Fridays) so no cut off time to miss!

Yes, we have done lots of bespoke orders for corporate customers. 

Please contact us at for any enquiries regarding bulk ordering.

Yes, all of our cakes except the rocky road are suitable for vegetarians.

Vegan options are coming soon - subscribe to our newsletter to stay in the loop for the launch of our vegan range!

All of our cakes are halal except the truffle cake bombs as they contain alcohol in the orange flavouring used.