FAQ

  • How long do your cakes keep and how is best to store them?

    Our cakes are best stored in a cool, dry place if you can resist eating them straight away!

    All of our cakes are individually wrapped and have 10-14 days shelf life.  They also freeze great!Best stored in a cool, dry place if you can resist eating them straight away!

    All of our cakes are individually wrapped and have 10-14 days shelf life.  They also freeze great!

  • Can I include a gift message with my order?

    Yes, there is an option to include a gift message at the checkout stage.

  • Can I choose a delivery date?

    Yes, there is an option to choose a preferred delivery date at the checkout.  We do require up to 2-3 working days from the date of ordering and whilst we cannot always 100% guarantee delivery on a specific date, we will always try our best.

  • When will my order be delivered?

    Delivery is usually 2-3 business days from the date of order. We deliver Tues-Fri. You will receive an email from our courier on the morning of delivery with a one hour time slot. If this time is not suitable, you can use the link in the email to rearrange delivery or add any delivery instructions (leave with neighbour, in safe place etc).

    We don't delivery Saturdays, Sundays or Mondays (or Tuesdays after a bank holiday)

  • Where do you deliver to?

    We can deliver anywhere mainland UK and it usually takes 2-3 business days from the date of order. You can also select a preferred delivery date (Tues-Fri) if you require your delivery at a later date.

  • Where are you located?

    Our bakery/chocolaterie/HQ is just outside of the beautiful North Yorkshire village of Sutton-On-The-Forest (5 miles north of York). Here you can see where the magic happens, take part in a factory tour, book on a workshop, take part in a demonstration or just sit and relax with a coffee & cake while stocking up on all of our other delicious treats! We have inside & outside seating areas as well as a small play area for the little ones!

     We also deliver anywhere mainland UK.

  • Do you do gluten-free cakes?

    Yes, you can see our non-gluten range here.

    Please note, all of our products are made by hand in an environment that handles nuts, peanuts, gluten, soya, sesame seeds, milk & egg so we can’t guarantee no traces.

  • Do you do anything dairy-free?

    Yes, we have lots of dairy free options which you can find here.

    Please note, all of our products are made by hand in an environment that handles nuts, peanuts, gluten, soya, sesame seeds, milk & egg so we can’t guarantee no traces.

  • Are your cakes suitable for vegetarians/vegans?

    Yes, all of our cakes except the rocky road are suitable for vegetarians.

    We also have some vegetarian and vegan savoury options from our sister brand Frederick's Pies.

    You can see our vegan options here.

  • Are your cakes halal?

    All of our cakes are halal except the truffle cake bombs as they contain alcohol in the orange flavouring used.

  • Can you write HAPPY BIRTHDAY on the top of the cake?

    Yes, we can personalise most of our larger cakes with our handmade chocolate lettering (up to 30 characters).

  • Is there a minimum spend?

    There is no minimum spend.  Our standard delivery is £4.99 on all orders under £15 but we offer FREE shipping for orders over £15!

  • Can your packaging be recycled?

    Yes, we are very proud to say that ALL of our packaging can be recycled or put in your compost bin at home. You can find out more here.

  • Do you sell wholesale?

    Yes, absolutely!

    You can set up and register your account online today, then just get in touch with us at info@costellosbakery.com for more info and we will switch your account to wholesale so that your wholesale discount is applied automatically. You can then place your order here on our website at a time that's right for you. We won't pester you with sales calls and we deliver any day (Tuesdays to Fridays) so no cut off time to miss!

  • Do you offer corporate treats?

    Yes, we have done lots of bespoke orders for corporate customers. 

    Please contact us at info@costellosbakery.com for any enquiries regarding bulk ordering.

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