Deliveries

We aim to send deliveries out within 48 hours of placing your order (Monday - Friday) however on occasion this can take up to 4 working days to be dispatched. We cannot be held responsible for late deliveries by UPS if your order has been dispatched on time. Should the recipient fail to be in when UPS attempt to deliver we cannot be held responsible for late delivery nor can we be held responsible for the collection card being misplaced or lost by the recipient. If on rare occasion a week has passed and UPS do not deliver your order or leave a collection card we will offer to replace your order. We will not be able to offer a refund as we have done everything possible to ensure the recipient receives their order.

Orders placed using standard shipping from 10:31am Thursday - 23:59pm Sunday will be baked, boxed and dispatched on the following Monday to avoid packages being stored at UPS over the weekend.

If your order is urgent and placed before 10:30am Monday - Thursday we can ship your order for next day delivery but please get in touch to let us know.

Please note that if you have selected a specific delivery date (which must be after our standard 2-3 business days and cannot fall on a weekend), we will dispatch your order to arrive on that date however we cannot be held responsible for late deliveries by UPS if your order has been dispatched on time.

For further details about our postal system please refer to UPS terms and Conditions.

Refund policy

Our policy is valid for a period of 1 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 1 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be in original packaging
  • Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: 1 Navigation Wharf, Yorkersgate, Malton, North Yorkshire, YO17 7AA. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on February 18, 2020