We aim to send deliveries sent out within 48 hours (Monday - Friday) however on occasion this can take up to 4 working days to be dispatched. We cannot be held responsible for late deliveries by Royal Mail if your order has been dispatched on time. Should the recipient fail to be in when Royal Mail attempt to deliver we cannot be held responsible for late delivery nor can we be held responsible for the collection card being misplaced or lost by the recipient. If on rare occasion a week has passed and the Royal Mail do not deliver your order or leave a collection card we will offer to replace your order. We will not be able to offer a refund as we have done everything possible to ensure the recipient receives their order.
For further details about our postal system please refer to Royal Mail 24hr terms and Conditions.
Our policy is valid for a period of 1 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 1 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be in original packaging
- Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 1 Navigation Wharf, Yorkersgate, Malton, North Yorkshire, YO17 7AA. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
If you have any questions about this Policy, please contact us.
This document was last updated on April 9, 2019